Frequently Asked Questions

How can I place an order?

Browse our collections, select the product and size you want, add it to your cart, and proceed to checkout. Follow the instructions to provide your shipping and payment information.

What collections does EverStep offer?

EverStep.shop currently features three main collections:

  • Kids' Shoes

  • UGG Boots & Slippers

  • Birkenstock Sandals & Clogs

How long does shipping take?

Orders are generally processed within 1–3 business days. Delivery times depend on the shipping method, destination, carrier, and other circumstances. Please see our Shipping Policy for additional information.

Will I receive tracking information?

When tracking information is available, it will be provided after your order has shipped. Please allow some time for the carrier's tracking system to update.

Can I return my order?

Yes, eligible products may be returned in accordance with our Return and Refund Policy.

Please contact support@everstep.shop before sending any product back.

Where should I send my return?

After your return is approved, you will receive the appropriate instructions.

Approved returns should generally be sent to:

EverStep Returns
8 Rewe St
Brooklyn, NY 11211
United States

Do not send returns directly to UGG, Birkenstock, or another manufacturer.

Can I return an item without contacting EverStep first?

No. Please contact support@everstep.shop before shipping a return so that we can provide return authorization and instructions.

When will I receive my refund?

Once an authorized return is received and inspected, an approved refund will generally be issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider or financial institution.

What if my order arrives damaged or incorrect?

Contact support@everstep.shop as soon as possible. Please include your order number and photographs of the product and packaging when appropriate so we can review the issue.

Can I exchange an item?

If you would like to exchange a product, contact support@everstep.shop before returning it. Exchange availability may depend on product availability and applicable return requirements.

What if I entered the wrong shipping address?

Contact us as soon as possible at support@everstep.shop. If the order has not shipped, we may be able to assist with updating the address. Once an order has shipped, changes may not be possible.

How can I contact EverStep?

You can reach us at:

Email: support@everstep.shop
Website: everstep.shop

Our team will be happy to assist with questions about products, orders, shipping, returns, and refunds.