Return and Refund Policy

Last Updated: September 21, 2026

At EverStep.shop, we want you to be satisfied with your purchase. This Return and Refund Policy explains the requirements and process for requesting a return or refund.

1. Contact Us Before Returning an Item

Customers must contact EverStep before shipping any product back.

Please email:

support@everstep.shop

Do not send products directly to UGG, Birkenstock, or any other manufacturer.

Returns sent without prior authorization may experience delays in processing.

2. Return Address

Once your return has been approved, you will receive return instructions.

Unless otherwise instructed by EverStep, approved returns should be sent to:

EverStep Returns
8 Rewe St
Brooklyn, NY 11211
United States

Please do not send a return to this address before receiving authorization from EverStep.

3. Return Eligibility

To be eligible for a return, products should generally be:

• Unworn and unused

• In their original condition

• In the original packaging, where applicable

• Free from damage, stains, odors, or signs of use

• Accompanied by the applicable order information

Certain products or orders may be subject to additional return restrictions where permitted by applicable law.

4. Return Request

To request a return, contact support@everstep.shop and provide:

• Your name

• Order number

• Product you wish to return

• Reason for the return

• Relevant photographs, if the product is damaged or defective

We will review your request and provide instructions regarding the next steps.

5. Return Shipping

Unless otherwise required by applicable law or agreed by EverStep, customers may be responsible for the cost of shipping an item back to EverStep.

If a product is defective, damaged upon arrival, incorrect, or otherwise qualifies for a return at EverStep's expense, please contact us before shipping the product so we can provide appropriate instructions.

6. Refunds

After an authorized return is received and inspected, EverStep will determine whether the product qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, contact support@everstep.shop as soon as possible.

Please include photographs of the product and packaging when appropriate. We may request additional information to investigate the issue and determine the appropriate resolution.

8. Exchanges

If you would like to exchange a product, contact support@everstep.shop before sending the product back.

Exchange availability may depend on product availability and applicable return requirements.

9. Unauthorized Returns

Products should not be returned to UGG, Birkenstock, another manufacturer, or any address other than the return address provided by EverStep.

EverStep is not responsible for products sent to an unauthorized address.

10. Promotional and Sale Items

Products purchased during promotions or sales may be subject to specific return conditions disclosed at the time of purchase.

Any applicable restrictions will be communicated during the purchasing process or in the relevant promotional terms.

11. Changes to This Policy

EverStep may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

For questions about returns, refunds, exchanges, damaged products, or defective products, please contact:

EverStep
Email: support@everstep.shop
Website: everstep.shop

Return Address:
EverStep Returns
8 Rewe St
Brooklyn, NY 11211
United States