Shipping Policy

Last Updated: September 21, 2026

At EverStep.shop, we aim to process and ship orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been successfully received and the order has been confirmed.

Please allow 1–3 business days for order processing before shipment. Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Once your order has shipped, you will receive shipping information or tracking details when available.

2. Shipping Times

Estimated delivery times may vary depending on the shipping method, destination, carrier, product availability, and other circumstances.

Estimated shipping times are provided for guidance only and are not guaranteed unless expressly stated otherwise at checkout.

Delivery delays may occur due to:

• Carrier delays

• Weather conditions

• Holidays and peak shopping periods

• Incorrect or incomplete shipping information

• Address-related delivery issues

• Events outside of our reasonable control

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offers are subject to the terms and conditions stated at the time of the promotion.

4. Tracking Information

When tracking information is available, it will be provided to the customer after the order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If tracking indicates that a package has been delivered but you have not received it, please first check around your delivery location and with household members, neighbors, or the carrier where appropriate. You may also contact EverStep at:

support@everstep.shop

5. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order has not yet shipped and you notice an incorrect address, contact us as soon as possible at support@everstep.shop.

Once an order has been shipped, we may be unable to change the delivery address or redirect the package.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address provided by the customer.

6. Lost, Stolen, or Damaged Packages

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package appears to be lost, delayed, damaged, or incorrectly delivered, please contact support@everstep.shop so we can assist you with the appropriate next steps.

For damaged packages, customers should retain the original packaging and take photographs of the package and product when possible.

7. Returned or Undeliverable Packages

If a package is returned to EverStep because it was refused, undeliverable, or could not be delivered because of an incorrect or incomplete address, please contact us at support@everstep.shop.

A reshipping fee may apply where the original delivery failure resulted from information or circumstances within the customer's control.

8. International Shipping

If international shipping is offered for a particular order, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

Such charges are generally outside EverStep's control and may vary by destination.

Customers are responsible for ensuring that ordered products can legally be imported into their destination country.

9. Manufacturer Returns

EverStep handles customer returns directly.

Do not send products to UGG, Birkenstock, or any other manufacturer.

Before returning an order, customers must contact:

EverStep
Email: support@everstep.shop

For approved returns, products should be sent to:

EverStep Returns
8 Rewe St
Brooklyn, NY 11211
United States

Please do not ship a return to this address without first receiving return authorization and instructions from EverStep.

10. Changes to This Shipping Policy

EverStep reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For questions about shipping, delivery, or your order, please contact:

EverStep
Email: support@everstep.shop
Website: everstep.shop

Return Address:
EverStep Returns
8 Rewe St
Brooklyn, NY 11211
United States